Shipping & Handling
We ship all packages via UPS - Ground. Please allow approximately 1-2 business days for your order to process. Your merchandise will arrive to you in 4-10 business days, depending on location.Merchandise ordered after 10:00 a.m. on Monday-Thursday will ship the following business day. Orders placed Friday-Sunday will ship Monday. No Saturday deliveries.
International Shipping :
To insure our international customers receive the most competitive shipping rates, international orders will receive a shipping quote, via email to be verified by the customer before the order is shipped.All duties, taxes, or fees required to be paid for purchased items, outside of the United States are the sole responsibility of the customer. All sale items are a final sale.
P.O. Boxes
Unfortunately, Untitled Shop is not able to ship orders to P.O. Boxes. When checking out, please provide a resident or business address so we can be sure your package arrives safely on time.
In-Store Pickup
In-store pickup is not available in all of our locations, please call us for information. Shoppers will receive email notification when order is ready for pick up. Items ordered as an in-store pick up, may be returned to any Untitled shop location for store credit or exchange only.
RETURNS
Unworn merchandise bought online can be returned via mail for a refund in the original method of payment.

* Non-sale merchandise may be returned by mail, postmarked within 14 days of receipt, for a full refund.
* All returns after 14 days will automatically be issued a merchandise credit for the current selling price. Returns made after 30 days without approval will not be accepted.
* Items purchased online may be returned at any Untitled Shop location for store credit only.
* All sale merchandise is final sale.
* Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox. Returns received without the original shoebox will be subject to a 5% re-stocking fee.

EXCHANGES
We are glad to exchange unworn items, depending on availability
* Please ship the original order back to Untitled shop per the instructions on the return sheet.
* Customers are responsible for return shipping charges only. Untitled shop will pay to ship the new item (domestic customers only). International exchanges will be handled on a case by case basis.
* Please do not send cash or checks to pay for the difference of an exchange. We do not except personal checks.
* Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox.

INTERNATIONAL Returns & Exchanges:
* All international returns are to be returned to Untitled Shop within 14 days upon receipt of the order.
* The shipping charges for international returns and exchanges are to be paid by the customer.
* All duties, taxes, or fees required to be paid for returned items, outside of the United States are the sole responsibility of the customer.
* All sale items are a final sale.

ORDER or CREDIT CARD ISSUES
We can only hold product for 24 hours.
* If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we can not hold that product for you.

Customer Service
For product or shopping assistance at anytime send us an email, or call to one of our stores Monday thru Friday from 9 am to 5 pm CST.

Our Privacy Statement
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time. Online Security

Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs high level security technology to insure your safety. Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.